FAQ

Your questions – our answers
We are here to help

Buying a Diplomatic, Tourist or Tax-Free vehicle for the first time can seem a little daunting so we have put together the questions and answers below to share what our previous customers have asked. If you have a question or concern that isn’t in the list however then please don’t be put off – every purchase is unique in some way which is why our dedicated team are on standby to help you with any other questions you may have.

Diplomatic FAQs
Am I eligible for the Diplomatic Program?

Our Diplomatic Program is open to all qualifying individuals. This includes personnel from:

  • Embassies/Consulates
  • United Nations (Main org, UNESCO, IBRD, World Bank etc)
  • European Union (Commission, parliament, institutions, agencies etc)
  • International organisations (such as NATO, OECD etc)

If you are in any doubt as to whether you qualify for the Diplomatic Program then the best thing is to contact us and we will be pleased to assist.

Will I receive a full diplomatic discount on my new Jaguar or Land Rover?

Of course. As an authorised Jaguar Land Rover partner for Diplomatic Sales we are able to provide you with a full and official diplomatic Discount on your new vehicle.

The actual discount varies depending upon the model and any additional special offers, but as a general rule of thumb you can expect to benefit from a worthwhile discount

Are prices set or will I have to negotiate for the best deal?

As an authorised partner, our prices have been set in conjunction with Jaguar Land Rover’s Diplomatic division and have already been negotiated to offer an attractive package for all vehicles concerned.

You will therefore always receive the best possible price from our first quotation – without the need for time-consuming negotiation.

What about other costs, such as transportation costs?

No-one likes surprises when it comes to cost and we are no exception. Our buying power as a large supplier of diplomatic vehicles allows us to negotiate outstanding rates on national and international vehicle delivery. Often we are able to reduce this even further by combining transportation for all or part of the delivery route.

Using these advantages our sales and logistics team will always endeavour to take this into account and will be happy to review options choices with you.

Can I pick up the vehicle in Gibraltar if I wish?

Absolutely, we currently offer a tailor made package for all Non-EU resident diplomats should you choose to visit the wonderful Rock of Gibraltar. Our dedicated Sales Team will be more than happy to assist you in arranging an enjoyable stay and handover.

What if I need a car quickly ?

We always endeavour to have a stockpile of vehicles in Gibraltar to ensure immediate availability of vehicles. Our stock levels are constantly changing and driven by demand, therefore availability is always subject to prior sale.

Should your ideal vehicle not be available from our stock, we can either request factory to identify a vehicle which they may have “ready to go”, otherwise, we can quote an ex-factory production vehicle. Again, because we have a direct line of communication with factory, opportunities do exist to secure faster build slots via “special build requests”. To make a no-obligation enquiry please contact us.

In which currency do I pay?

Our cars are payable in Euros.

What deposit is required?

A 10-20% deposit is required to secure an in stock vehicle or to make a factory order. The balance is then payable prior to the vehicle’s departure from Gibraltar. Once the balance has been paid we will arrange onward transport.

What documentation do you supply with your cars?

All our vehicles are supplied with the necessary documentation to assist our appointed Customs Agent and yourself with a smooth vehicle importation procedure into your respective country. Documentation requirements may vary from country to country so we suggest you contact us to discuss these should you have any concerns. Needless to say that over the years we have developed sound knowledge of what is required throughout Europe and cater for these accordingly.

Is my car insured during delivery?

Your car is fully insured from the moment it is collected at the main dealer until it arrives at your address. When the car is delivered, you will examine it together with the delivery driver to ensure that the vehicle is in perfect condition.

What vehicle warranty cover does Jaguar Land Rover offer?

Should any part of the vehicle require repair or replacement as a result of a manufacturing defect, the part will be repaired or replaced completely free of charge by any Land Rover dealer/Authorised Repairer, regardless of any change of vehicle ownership during the period of cover.

Tyre defects are covered separately by the tyre manufacturer. However, your Land Rover dealer/Authorised Repairer will assist you with any tyre claim.

The vehicle warranty starts on the day that the vehicle is delivered to the first retail customer and continues for three years unlimited mileage.

Does my car come with an English Literature Pack?

All our cars come with English Literature Packs. If however you do require an alternative language, please specify this before placing your order and we will make arrangements to procure this on your behalf. There will be a charge for alternative language handbooks. Please enquire.

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